Refund and Return Policy

Breeders Group – Ethical. Transparent. Secure.

At Breeders Group, the health, safety, and satisfaction of both our animals and our clients are our top priorities. We understand that purchasing an exotic or companion animal is a significant and emotional investment, and we are committed to providing you with a smooth, transparent, and secure experience from start to finish.

This Refund and Return Policy outlines the terms under which refunds, returns, or replacements may be issued.

🔒 Health Guarantee & Animal Condition

All animals sold by Breeders Group are:

  • Vet-checked and certified healthy at the time of sale.
  • Vaccinated, dewormed, and accompanied by health documentation.
  • Carefully examined before shipping to ensure they are fit for travel and integration into a new home.

✅ Live Arrival Guarantee

We offer a Live Arrival Guarantee for all animals delivered through our approved transport channels. If an animal arrives deceased or in a critical condition due to transportation error or verified illness, we will provide one of the following:

  • A replacement of the same breed/species, subject to availability.
  • Or a full or partial refund, depending on the situation and supporting evidence.

Important: You must notify us within 4 hours of delivery with clear photos or video proof of the animal’s condition.

📦 Returns Policy

Due to the nature of live animals, returns are generally not accepted unless under the conditions below:

We may consider a return or exchange if:

  • The wrong animal was delivered (e.g., wrong breed or gender).
  • The animal has a serious, undisclosed health issue diagnosed within 48 hours of arrival.
  • The animal was injured in transit through a verifiable shipping mishap.

Note: You must contact our support team immediately and provide a licensed veterinarian’s report within 48 hours.

💰 Refund Eligibility

Refunds will only be issued under the following verified circumstances:

  • DOA (Dead on Arrival) with supporting evidence.
  • A major health condition confirmed within 48 hours of delivery.
  • Order cancellation before the animal has been shipped (subject to a processing/restocking fee).

Refunds are not issued for buyer’s remorse, allergies, misjudged compatibility, or failure to comply with local animal regulations.

🚫 Non-Refundable Situations

We do not issue refunds for:

  • Animals that become ill due to improper care, housing, or handling after delivery.
  • Delay in delivery caused by incorrect address, refusal of package, or missed delivery attempts.
  • Requests made after 48 hours of delivery without proper documentation.
  • Unapproved third-party transportation.

📌 Cancellations

  • You may cancel your order before the shipping process begins, and a partial refund will be issued minus a 10% administrative/restocking fee.
  • Once an animal has been shipped, the sale is final.

💬 Customer Support

If you believe your situation qualifies for a return, refund, or replacement, please contact us immediately:

📧 Email: info@breedersgroup.online
📷 Be prepared to submit photos, videos, or vet reports as applicable.

🐾 Our Promise

At Breeders Group, we stand by the quality of every animal we raise and deliver. We are committed to being ethical, responsible, and transparent in every transaction. If something goes wrong, we’ll work with you to make it right—because your peace of mind matters to us.